Refund and Returns Policy

Refund Policy

Introduction

At Eternal TV, we are committed to providing high-quality IPTV services. We understand that occasionally, issues may arise that necessitate a refund. This Refund Policy outlines the terms and conditions under which refunds may be issued and the procedure for requesting a refund.

Eligibility for Refunds

We offer refunds under the following conditions:

  • Technical Issues: If you encounter technical problems that prevent you from accessing our services and our support team cannot resolve the issue within a reasonable timeframe, you may be eligible for a refund.
  • Service Disruption: If our service is unavailable or significantly disrupted for an extended period due to issues on our end, you may qualify for a partial or full refund, depending on the severity and duration of the disruption.
  • Accidental Purchases: If you accidentally purchase a subscription or service, you must notify us within 24 hours of the purchase to be eligible for a refund.
  • Unsatisfactory Service: If you are not satisfied with our service within the first 7 days of your subscription, you may request a refund. Refund requests under this condition are subject to review and approval.

Non-Refundable Conditions

Refunds will not be issued under the following conditions:

  • Change of Mind: Refunds will not be issued if you change your mind after purchasing a subscription or service.
  • Violation of Terms of Service: If your account is suspended or terminated due to a violation of our terms of service, you will not be eligible for a refund.
  • Third-Party Issues: We are not responsible for issues caused by third-party devices or internet service providers and thus do not offer refunds for such problems.
  • Partial Usage: If you have used the service partially and then decide to cancel, you will not be eligible for a refund for the unused portion of the service.

Refund Request Procedure

To request a refund, please follow these steps:

  • Contact Support: Reach out to our customer support team at eternaltv.us@gmail.com or through our Contact Us page.
  • Provide Details: Include your account details, the reason for the refund request, and any relevant information or screenshots that can help us understand the issue.
  • Review Process: Our support team will review your request and may contact you for further information or troubleshooting steps.
  • Refund Issuance: If your refund request is approved, the refund will be processed and credited to your original payment method within 5-10 business days.

Partial Refunds

In certain cases, partial refunds may be issued. For example, if a technical issue affects only part of the subscription period, a prorated refund for the affected period may be considered.

Subscription Cancellations

You can cancel your subscription at any time. If you cancel your subscription, you will continue to have access to the service until the end of your current billing period. No refunds will be issued for the remaining period of the subscription after cancellation.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Thank you for choosing Eternal TV. We appreciate your business and are dedicated to providing you with the best possible service.